FAQ

What payment options do you offer?

Cool Bamboo Pillow website is currently geared for Visa, Mastercard, American Express and Paypal payments.

Is it safe to enter my payment details online?

We take security seriously. Your payment details are automatically encrypted when you enter them.

Are my credit or debit card details saved?

We don’t save any of your payment details which means you will have to enter them each time you place an order, but at least you know there’s no risk.

When can I expect my pillow to arrive?

Once we receive your order, we will dispatch it within 1 business day (Monday – Friday). It can take anywhere between 2-7 business days after that for your order to arrive.

What if I receive a damaged parcel, the wrong items, or don’t receive my order at all?

If you believe there is damage to the products you’ve ordered, the incorrect items have been delivered, or your order hasn’t arrived within the specified timeframe, please Contact Us.

How do I use a promotion code?

You will be prompted to apply the promotion code to your order in the Checkout.

Why won’t my promotion code work?

It may have expired, been entered incorrectly or not be valid if your order does not meet the terms and conditions of the promotion.

Can I use more than one promotion code on an order?

Unfortunately only one promotion code can be applied to each order.

I forgot to add a promotion code to my order. Can it still be applied?

Promotion codes can only be applied in the Checkout at time of purchase.

How do I check if a promotion code has been applied to my order?

It will appear in the Checkout and applied to the balance of your order.

How do I create a Cool Bamboo Sheets account?

Please visit our Registration page to fill out your details.

I would like to unsubscribe from Canningvale newsletters and emails.

We’re sorry to see you go! Please login to your account and visit your Account Settings where you can unsubscribe.

Do you share my Account details with anyone?

No, Cool Bamboo Sheets respect your privacy and would never share your account details with a third party.

Please read our WARRANTY AGREEMENT.

Can I wash my pillow?

Sure! Please read our PILLOW CARE GUIDE.

Can I become a wholesaler?

Sure! Cool Bamboo Sheets is happy to be your trusted home textiles supplier. Please Contact Us.

How do I contact Cool Bamboo Sheets?

Customer Service Hours: Monday to Friday, 8.30am – 5pm (excluding Public Holidays)
Phone: +1 757 706 0899

Email: info@coolbamboosheets.com